Questions people ask
What counts as a word?
The words actually spoken, whoever said them. Translations are free: a sentence costs the same whether it goes into one language or five, and hearing it read aloud costs nothing. Chinese, Japanese and other languages written without spaces are counted by character.
How far does a free week go?
People speak around 130 to 150 words a minute, so 5,000 words is over half an hour of actual talking: a full meeting, or several short calls. If you run out mid-call the app says so, and the allowance comes back over the following week.
What does a “rolling” week mean?
Usage is counted from right now backwards over seven days rather than reset on a fixed day. Words spent in Monday’s call stop counting the next Monday, so the allowance returns a little at a time. There is no reset hour to wait for.
Do the other people on the call need anything?
No. One person runs it, on the device that hears the room or the call audio; everyone else just talks. Share the screen into the call and the others see the translations too.
What happens to the audio and the transcript?
Speech goes to the third-party speech recognition and translation services this deployment is set up to use, and the text comes back. This server keeps neither the audio nor the transcript: the call stays in your browser until you clear it or export it. Your account holds your email address, whether you subscribe, and how many words each sentence used. An uploaded recording is the one exception: the file is held on this server while it is being transcribed, and deleted when that finishes or shortly after.
How do I sign in?
With your email address. We send a link, you tap it, and you are in. There is no password to choose or forget, the same link creates your account the first time, and each link works once.
Can I cancel whenever I want?
Yes. Subscriptions are handled in Stripe’s billing portal, which you reach from inside the app, and cancelling takes effect without asking anyone. Your account goes back to the free plan rather than disappearing.
What does the export look like?
An SRT subtitle file: every sentence with the time it was said, the cleaned-up original on one line and each translation on its own line beneath it. Drop it onto the call recording as subtitles, or open it as text. Nothing is uploaded to this server for that to work.
How does it hear a call on my laptop?
Through the device’s microphone, the same way it hears a room. On a video call, let the other side come out of the speakers rather than headphones, and put the laptop where it can hear both them and you. In a meeting room, one laptop or phone on the table is enough.
Can I upload a recording I already have?
Yes. Tap the upload icon on the menu bar, next to Settings, and choose an audio or video file: MP3, WAV, M4A, Ogg or MP4. It is transcribed and translated sentence by sentence, the same as a live call, and Export gives you the subtitle file with a timestamp on every sentence. Uploading needs an account.
